About

As a co-founder of WCG, Michael has played an integral role in establishing our process-driven selection and implementation methodology. Michael has an innate ability to quickly understand our client’s business processes and improvement opportunities, then translate them into value-driving initiatives.

On WCG projects, Michael has led strategic analyses, process design, requirements development, configuration assistance, and system implementation and integration for CIS & Billing, MDM/AMI, MWM, Financials, AP/Purchasing/Inventory, and WAM.

Michael earned both his BS in Finance & Entrepreneurial Management and his International MBA from the University of South Carolina. Before founding WCG, Michael worked in management consulting and corporate strategy for several Fortune 100 companies from which he has been able to apply best practices into WCG’s project methodology.

Sarah is an experienced business intelligence and change management professional with a strong cross-functional background. Her expertise spans process improvement, testing management, training administration, data analytics, and strategic planning. Sarah possesses a combination of business acumen, technical knowledge, and interpersonal skills, enabling her to effectively bridge the gap as a business and technical liaison.

Before joining WCG, Sarah gained valuable experience in the utility sector where she contributed to the end-to-end implementation of CIS, CSS, and EBPP systems for a municipal electric and water utility. Since joining WCG, Sarah has become a company leader, leading discovery sessions and needs assessments, developing functional requirements and RFPs, creating demonstration scripts, managing testing and training, and utilizing data analytics and reporting to drive insights. She also integrates organizational change management strategies to support clients’ success.

Sarah holds a Bachelor of Arts in Economics & Mathematics, with minors in Statistics & Finance, from St. Olaf College. She also earned a Master of Business Analytics (MBAn) from Iowa State University and a Graduate Certificate in Training & Development from Winona State University. To further enhance her skill set, Sarah is a Six Sigma Green Belt and a Prosci Certified Change Practitioner.

Chris is a proven, instrumental resource in leading project teams through complex system implementation projects. He has strong attention to detail, effective communication ability, deep process and system knowledge, and the ability to lead vendor and client teams alike to successful Go-Live.

Along with managing the day-to-day project requirements, Chris also brings valuable experience in leading system configuration decisions, system and process testing, issue tracking and validation, and change management. He has been pivotal in completing multiple successful end-to-end implementations for CIS, CSS, ERP, and MWM applications.

Before WCG, Chris developed a career in Corporate Finance and Mergers & Acquisitions where he assisted with several multi-million-dollar acquisitions and sales. It was through these projects that he initially honed his project management skills while also building an extensive knowledge of various business operations, technologies, and process / system transition techniques. Chris earned his BS in Finance & International Business from the University of South Carolina.

Dustin has strong experience in project management, subcontractor management and oversight, and contract and statement of work development and evaluation. He started his career in financial auditing and corporate compliance and then developed into project management and vendor oversight. He brings unrivaled attention to detail, best practices, and deep process and financial expertise to his projects. He also brings valuable experience developing project specifications, aligning company processes with business objectives, and acting as a facilitator of teams supporting critical problem-solving.

Before WCG, Dustin built a career working as a Project Manager and Auditor for several multinational companies and state agencies in Germany, France, and the United States. He has experience across various industries, including the public sector, energy, infrastructure, automotive, and industrial machinery. Dustin managed vendor contracts, led project teams, successfully delivered valuable process and bottom-line improvements, increased operational efficiency, and conducted training.

Dustin earned his BS in Accounting & Computer Science from the University of South Carolina.

Julie has almost four decades of project management and service delivery experience with a focus on integrating cross-functional teams throughout CIS implementations.

Julie worked in the telecommunications industry for 35 years. Her experience as a Senior Project Manager focused on leading strong cross-functional teams that drive growth through acquisitions, capital improvements, digital transformation, and change management. Her background in service delivery management gives her insight into optimizing complex workflows and operational requirements.

Julie earned her BA in Economics from Northwestern University. She earned a Graduate Certificate in Data Communications from the University of Washington. She has been a Project Management Professional (PMP) in good standing since 2012.

Lee is a project manager with over a decade of experience in the utilities industry. With a background in business and leadership, he is adept in project management, vendor oversight, communication, and client engagement.

Lee has completed a variety of projects as a consultant and a utilities manager, including implementations and upgrades for CIS and meter reading systems, bill redesigns, water policy design initiatives, and service line replacement programs. He strives to align project outcomes with client needs and organizational goals. Lee’s approach emphasizes servant leadership, collaboration, and fostering a productive work environment.

Lee has a Bachelor of Science in Business and Leadership from Grand Valley State University, graduating summa cum laude. He also earned his Certified Associate in Project Management (CAPM) from the Project Management Institute.

Mark manages system implementation projects, ensuring that client needs are fully understood and addressed. He also brings his experience to RFP development, evaluation, vendor selection, and contract negotiations.

Mark has two decades of utility-industry experience, serving as a CIS Director, Senior Technical Project Manager, RFP Developer/Evaluator, and Systems Implementation Consultant from both client and consulting perspectives. His expertise spans CIS, MDM, AMI, materials management, meter management, work management, key account management, payment, and single sign-on applications across both on-premises and cloud environments.

Mark holds a Master of Science from the University of Colorado Boulder and a Bachelor of Science from Washington State University.

Sowmya has extensive experience in business analysis, process/solution mapping, and delivering software implementations. She has a proven track record of leading cross-functional teams and acting as a liaison between IT and business partners.

Before WCG, Sowmya worked as a Business Analyst in the telecom, automotive, and healthcare industries providing process improvement, cross-functional solution design, training, and data analytics. With WCG, Sowmya collaborates on selection and implementation projects, supporting and leading the project team through business requirements gathering, solution design, testing leadership, and end-user training.

Sowmya earned her International MBA, along with a Graduate Certificate in Business Analytics, from the University of South Carolina. She also has a Bachelor’s in Electronics and Telecommunication.

Tony is a project management and IT professional with more than 20 years of experience leading technology initiatives, managing enterprise systems, and driving continuous improvement and organizational transformation. He has held IT leadership roles overseeing enterprise applications, critical systems, technology operations, vendors, and complex cross-functional initiatives.

Tony has extensive experience managing projects throughout the full lifecycle, including planning, requirements, resource coordination, stakeholder management, risk and issue resolution, testing, implementation, and operational transition. His experience includes SaaS implementations, enterprise system modernization, data migration, system integrations, process improvement, and organizational change. He brings a collaborative, business-focused approach to connecting technical and operational teams and ensuring projects deliver lasting value.

Tony holds a Bachelor’s degree in Management Information Systems and a Master’s degree from Florida State University. He is also a PMI-certified Project Management Professional (PMP).

Frances has two decades of experience as an IT consultant and business analyst in a solution and results-driven environment. She is skilled in leading business process gathering and identifying opportunities for operational and technical improvements. She is well-versed and experienced with reporting and interface requirements, documenting key values that are translated into requirements, and planning the design and solutions to meet these requirements. Frances is a valuable liaison to project stakeholders as she encourages collaboration and ensures the completion of the project scope. Specific project tasks have included system configuration, optimizing solutions to incorporate business needs, delivering business intelligence solutions, leading system testing and issue resolution, conducting end-user training, and guiding organizational change management.

Before WCG, Frances served as a technology consultant, business analyst, and programmer for several multinational companies across the utility, finance, and manufacturing sectors.

Frances earned her BA in Computer Science from the University of the Philippines. She also completed certification as an SAP Certified Application Associate and is a Prosci Certified Change Practitioner.

Jeff has led multiple system implementations and upgrades. With a specialized focus on Finance and Work Management, he successfully leads projects aimed at optimizing operational efficiency. His background in accounting, purchasing, and warehouse management enables him to bring a holistic perspective to ERP implementations, driving process improvements and ensuring seamless integration.

Jeff is adept at identifying and resolving system issues, leveraging his expertise in business process improvements to streamline workflows and maximize system functionality. In addition to his hands-on experience in ERP implementation, he excels in providing comprehensive training and testing support to end-users and stakeholders. Furthermore, his strong communication skills allow him to effectively connect with users at all levels of the organization, fostering collaboration and ensuring alignment of goals and objectives.

Jeff earned a Bachelor’s Degree in Accounting and a Diploma in Technology Financial Management from the British Columbia Institute of Technology.

Keith has more than a decade of experience in the utilities industry, having worked for a municipal water system as well as multiple software companies. He is known for his practical approach to solving problems and improving processes using core system functionality and industry best practices. His experience on both the client and vendor sides allows him to communicate effectively across teams and support meaningful improvements in system design and operations.

Before joining WCG, Keith spent several years in CIS professional services, where he led numerous CIS implementations and upgrades, as well as MDM/AMI rollouts and training initiatives. Keith has played key roles across the entire project life cycle— from the sales product demos to post–go-live support—serving as a consultant, client services manager, and solutions architect. He has a particular passion for complex rate configuration and end-user training.

Keith holds a Bachelor of Arts in Communications and Broadcasting from Grand Valley State University and served as a Public Affairs Non-Commissioned Officer in the United States Army.

Kelly pairs decades of real-world, utility Customer Service experience with valuable technology implementation and upgrade proficiency. She spent the past three decades working at a water utility acting as the Billing & Customer Service / Contact Center Supervisor as well as the Account Management Supervisor and Customer Service Process and Data Analyst. She led multiple CIS and CSS projects during her time with the utility.

Kelly is an ideal resource on client projects to assess current processes and identify opportunities to apply improvements utilizing modern technologies and integrating industry best practices. With her robust utility experience, Kelly is able to speak the language of and empathize with customer service and billing team members, and she brings great value to the change management and process validation efforts.

Kelly earned a Bachelor of Business Administration in Accounting and Business/Management from Charleston Southern University.

Shehnaz has over a decade of experience in the utilities industry, with a diverse and valuable skillset that encompasses expertise in project scoping, business analysis, and designing efficient solutions to meet requirements. She champions a customer-focused culture to deepen client relationships, act as a trusted advisor, and approach solution implementation holistically, considering the broader impact and maintaining a strategic outlook. Embracing and driving change, nurturing relationships, and finding fulfillment in the journey are principles she prioritizes.

Shehnaz has a proven track record of successfully implementing enterprise-level solutions, contributing significantly to the growth and success of the organizations she has been a part of. She tackles complex integrations and reporting requirements, ensuring the quality and reliability of software solutions, and acts as a liaison between business and technical teams to facilitate seamless communication and collaboration.

Tiffany has spent her entire career working with utilities, municipalities, and manufacturing companies to improve their everyday business processes by delivering critical system improvements and replacements. Focusing on the full end-to-end software implementation lifecycle, Tiffany has valuable experience delivering business best practices, exhaustive system testing, effective end-user training, and documentation creation for each project. Throughout this process, she helps empower businesses and employees to take ownership of the product and gain the knowledge and confidence to thrive as they move forward.

Tiffany brings experience delivering cloud-based, on-prem, and hybrid solutions with a full understanding of both the technical and functional effects of each deployment methodology. She is an exceptional communicator allowing her to be the most effective advocate for both front-line workers and executive-level management alike. Similarly, her technical expertise paired with her interpersonal skills enables her to act as an invaluable bridge between the technical consultants and the operational end-user.

Tiffany earned her Bachelor of Commerce with Honours from McMaster University, Canada. She is also a Prosci Certified Change Practitioner.

Tina has a passion for leading and supporting the initiatives, goals, and journeys to overall improvement at our clients. She possesses exceptional skills in organization, documentation, data analysis, problem-solving, and attention to detail.

Tina is a results- and people-oriented professional with over 15 years of experience in the operation and support of a large enterprise utility. During this time, she successfully led multiple software upgrades and implementations. She takes pride in her ability to identify opportunities for optimization and drive a positive experience for both cross-functional teams and customers.

Tina earned her Bachelor of Applied Science in Technology Management from the State College of Florida, graduating summa cum laude. She also has her Project Management Professional (PMP) Certification from the Project Management Institute and is a Prosci Certified Change Practitioner.

Rob co-founded WCG in 2013 after recognizing a need to challenge the status quo of utility consulting. The goal was to provide a tailored, hands-on, higher value-added consulting and advisory service using an innovative and process-driven approach.

Rob spent his entire career, almost four decades, in the utility software industry and has multiple performance awards to his credit. He worked with and is well-versed in the pain points of utilities of all types and sizes throughout the country.

Given Rob’s career-long industry experience, he carries broad expertise and a professional network across the full spectrum of market-leading utility software providers. Even after retiring in 2024, Rob continues to share his rich leadership history as an internal advisor.